Return and Refund Policy

To initiate a return or refund request, please contact us at hello@Tinkletails.store and our friendly staff will assist you.

Order Cancellation

We aim to ship orders as quickly as possible to ensure you get your products fast!
If you'd like to cancel your order, here's how it works:
• If you request a cancellation within 12 hours of placing your order and the item hasn't been packaged or shipped yet, we can cancel it for you, and you'll receive a full refund.
• If your request comes after 12 hours but the item hasn't been shipped yet, we will do our best to cancel it.
• If your item has already been shipped or is on its way to our
logistics provider, we won't be able to cancel the order. In that case, you can follow our Refund and Return Policy for a refund or
replacement.

Refund and Return Policy

We offer a 60-day return policy, meaning you have 60 days from receiving your item to request a refund or exchange.

UNUSED PRODUCTS
To be eligible for a full refund, unused items must be in their original packaging and accompanied by proof of purchase. Expedited Shipping and Shipping Protection are non-refundable after an order has been shipped/fulfilled.

USED OR DAMAGED PRODUCTS
We do not accept returns for used or damaged products, but we still offer refunds in these cases. To process your refund, please contact us at hello@tryforeverpad.com with:
• The number of items that have been used or damaged

• Photographic proof of the condition

Return Shipping

Customers are responsible for return shipping costs.
To begin a return, please contact us at hello@Tinkletails.store. We'll provide instructions on how and where to send your package. Please do not send returns without prior approval, as they will not be accepted. Additionally, do not send items with a signature required for pickup, as this may delay processing.
Rejected or refused deliveries will not be refunded or reshipped. However, if your order fails delivery, contact us and we'll verify your details to arrange a free reshipment. If the second reshipment also fails, we will not offer another free reshipment or refund. Note: We cannot issue refunds for chargeback orders.
In order to be eligible for a full refund, all items must be sent back (including free gifts).

Damaged Product

We're extremely confident in the quality of our products, but we understand that, on rare occasions, items may be damaged during transit or arrive defective. If this happens, please email us at hello@Tinkletails.store with proof of the defect, and we'll be happy to offer either a free replacement or a refund.
To be eligible, please ensure that you contact us within 90 days of delivery. We may request further proof of the defective product to process your request, which helps protect both you and us.
Exchanges
The quickest way to ensure you receive the item you want is to return the current item. Once your return is accepted, you can place a separate order for the new item. Please note that we do not cover the shipping costs for returns or exchanges.

Wrong Address Entered During Order

The customer is responsible for entering the correct shipping address when placing the order. We can update the address if we receive a request before the item is shipped out.
We cannot update the shipping address after an order is shipped out. In this case, the customer can contact the shipping carrier and request for the package to be redirected to the preferred address. If the item is shipped by USPS, the customer can use the USPS Package Intercept service.

Item Lost or Stolen after Delivery

In cases where a package has been successfully delivered by the shipping carrier but is subsequently lost or stolen (e.g. by "porch pirates"), Tinkle Tails cannot be held responsible. The customer is responsible for providing a safe delivery location on their premises. Any refunds or replacements will be at our sole discretion. We advise that a report be filed with your local post office and police station in this scenario. Local authorities may help retrieve your stolen package.